top of page

RETURN POLICY

We at Busy Brain, carefully pack our valuable orders received from prestigious customers. If in case any disruptions come across during transit or manufacturing defects, we will offer you a return/ replacement option but with some policies listed below in order to avoid fake returns.

  1. Please make sure to look at the product size and dimensions  before placing the order, we wont entertain return for such condition.

  2. Also we wont entertain returns/replacement for product whose outer boxes are tampered which is no way affects the performance of that product.

  3. No return/refund of products are entertained for undamaged products.

  4. We will not  accept return /refund choice for natural wood hollows or discolouration on toys  which does not affect the performance of the product.

  5. Packaging will be done very carefully with atmost care,if there is any defects in the product kindly notify ous within 1 day from delivery with proper unboxing video proof (without any cut/pause) through whatsapp number +91-8925268827.

  6. Return/refund will be initiated only after receiving the product.if return /refund decided by both ends product must be shipped within 2 days.

  7.  while returning the product we expect the product to be returned in original condition, without any further damage.

  8. If we received product in damaged condition during transit we wont process the return/refund amount

  9. Return shipping charges will be beared by busy brain, only for returns of damaged products / wrongly sent products.

  10. Request you to send the product via india postal service (register parcel only).

  11. If return is done by the sender through india post – speed post/courier, we shall pay only the charges of india post (registered parcel).

  12. Anyhow the option for return/refund will de decided by busy brain.

  13. Refund can be sent to busy brain wallet which can be further used for other products. But if customer requires full refund, we shall pay the full amount excluding any discounts/offers to their bank accounts as per customer request.

  14. If the same product is not available at the time of return, we shall intimate you and suggest for an alternative or we shall refund based on customer’s request.

  15. Refund once initiated will be reflected into your account within 5 to 6 working days.

  16. For any other supports reach us to any of the following between 10 am to 8 pm

whatsapp -+91-8925268827

instagram: www.instagram.com/busybraincollections

facebook: www.facebook.com/busybraintoys

call @ +91-8925268827 mail: busybraintoys@gmail.com

bottom of page